Our annual registrant survey continues to play a key role in informing our work and improving our services. Each year we ask people who work in social work, social care and children and young people services, and are registered with us, their views on our registration process, benefits of registration, our communications and our customer service.
Maree Allison, SSSC Chief Executive said:
‘We value the opinion of our registrants and designing our services with them at the centre is key to achieving our vision to be a public service that makes a positive and lasting difference in social services across Scotland.
‘Each year this survey informs our improvement work and we are pleased to share this report that shows an increase in positive responses across all categories and highlights key actions we have already taken from the feedback.’
You said, we did
We will continue to use feedback from the survey to identify improvement actions over the coming year. Some of the actions identified so far include:
73.6% of registrants said they believe the work of the SSSC helps improve their practice.
We have developed a comprehensive set of resources aimed at helping registrants to recognise good practice and improve their practice. The revised model of continuous professional learning (CPL) was launched in summer 2024 and sets out core and mandatory learning elements for registrants in different roles and parts of the sector, and at different stages of their career
71.3% of registrants said they feel confident that they can find the information they need about careers in social care.
We have developed a Career Opportunities Tool that will be available from Spring 2025 and will help workers to develop their career in social care.
67.3% of registrants said that SSSC qualification requirements support a multiskilled workforce.
We have worked with partners to develop and launch the SVQ in Integrated Health and Social Care and will promote its use in different contexts in 2025/26.
We are undertaking a review of the National Occupational Standards which will conclude in December 2025. The NOS review will lead to a review of benchmark qualifications at SCQF levels six, seven and nine to make sure they meet the NOS and remain fit for purpose.
Other highlights from the report include:
- 79% responded positively to the question about the benefits of registration
- 82.5% gave a positive response to the standard of our customer service
- 47.37% of respondents told us they have used our learning resources as part of their CPL.