Each year we ask the social work, social care and children and young people workforce registered with us for their views on:
- our registration process
- benefits of registration
- our communications
- our customer service.
Maree Allison, SSSC Chief Executive said:
‘We’re committed to delivering our work with a high standard of customer service and your responses to the survey help us to improve our services, events and learning resources.’
‘Each year, your feedback informs improvement work across the SSSC.’
Improvements
We use feedback from the survey to identify improvement actions for the coming year. Here are some of the actions we’ve identified so far.
You said
74% of registrants said applying for registration is a straightforward process and 78% said maintaining registration is a straightforward process.
We did
We published a video about how to apply for registration on our website to help those applying for registration.
We also published videos and guidance for completing annual declarations.
You said
79% of registrants said that SSSC qualification requirements were clear when they registered.
We did
We reviewed the qualification information on our website during the website redevelopment project in 2025.
We are reviewing the notifications and correspondence sent by our Registration Department, including information about qualifications conditions.
Other highlights from the report
- 80.5% of respondents felt positively that the Codes of Practice reflect current best practice.
- 80.8% gave a positive response to the standard of our customer service.
- 74.4% of respondents told us continuous professional learning (CPL) requirements are helpful in supporting them to have the right skills as a member of the social work, social care and children and young people workforce.
Read the 2025 Registrant Survey Snapshot Report.