We deliver the programme in partnership with Healthcare Improvement Scotland (HIS), NHS Education for Scotland (NES) and the Care Inspectorate (CI). This was the third cohort, with 12 people graduating and we expect to have around 100 people complete the programme by the end of 2025.
Graduates reflected on their learning and their plans to enable, empower and inspire others. Our new CEIM Leaders shared next steps on how they and their team plan to collaborate for improvement and encourage shared problem solving with the people they provide care and support to across a range of health and social care services.
One graduate told us:
‘I asked the team to create a vision statement for our service using the methods we’d been learning on CEIM Leaders. They came up with a vision for our service that impressed the Head of Service with its drive and ambition. The team are looking forward to using this to help us to understand peoples' actual experiences of our service.’
Shaun Mayer, Strategic Advisor for Person-Centred Care and Improvement at Scottish Government joined the graduation and reminded everyone that change is about people and relationships with collaboration and kindness being key to improvement.
What is CEIM?
CEIM provides a framework that supports health and social care teams to improve services based directly on the experiences of individuals who use them. It was initially developed in 2018 for healthcare settings and more recently adapted for social care settings.
Become a CEIM Leader
CEIM Leaders is a coaching skills development programme designed to give staff the knowledge and skills to coach and lead teams to implement CEIM.
CEIM leaders guide teams to:
- have structured conversations to gather feedback from people about their experiences
- hold at least six conversations monthly, focusing these across a specific care or support journey or pathway
- establish a routine team improvement meeting to review the experience and identify improvement opportunities, so acting on feedback becomes the responsibility of everyone rather than only one or two individuals in a team
- develop practical Quality Improvement (QI) skills within the team, using a recognised quality improvement approach
- identify and try out ideas which support change and implement the ones that make a positive difference.
How can I get involved?
- Find out about the CEIM Leaders programme and apply for a future cohort.
- Access our resources that help teams adopt CEIM in their team practice.
- Keep up to date with our work.
If you would like more information, please email nes.personcentredcare@nhs.scot