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3 people in group setting listening

03 Apr 2026

Carers SSSC corporate

Supporting people who share their lived experience

When people with lived experience help shape our work, it helps us see things we might otherwise miss. Listening to the people who use services helps us improve what we do and keep our standards high. That’s why we make sure people with lived experience are at the heart of our continuous improvement work.

A clearer way to support people

In August 2025, as part of our Involving People Strategy, we introduced our Involving People: Expenses and Payments Procedure to make sure people who share their lived experiences feel valued, supported and know what help is available to them.

Making involvement easier

This procedure makes it easier for people to get involved in our work. It’s designed to be clear, fair and easy to use, so anyone who helps us by sharing their lived experience knows what support is available to them. It helps remove barriers to getting involved and our simpler internal processes makes it easier for us to pay people for their contribution.

Since August, we’ve paid four contributors for their involvement in key projects. These include the approval of Social Work Graduate Apprenticeships and practice learning qualifications.

SSSC Learning and Development Adviser, Edel Walsh led this work. She said:

‘The involvement of people with experience of services is central to our quality assurance processes and we’re genuinely humbled by the level of expertise offered. Most people get involved because they want to help improve education. We’ve always had a budget to pay people, however the new process lets them choose how they want to be paid and this change has been very popular with our panel members.’

What’s next?

We’re reviewing how the procedure is working and making updates in line with good practice across the public sector. Our aim is to continuously review the process to meet the needs of people who contribute to our work.

If you’re involved in a piece of work where payment applies, the SSSC staff member leading the work will let you know.

Contact information

Sandra Wilson
Communications Officer
Scottish Social Services Council
media@sssc.uk.com